Returns, Refunds and Warranty Policy
1. Return Policy
When you receive the ordered product, please keep the product in the same condition as possible, both the product and the packaging.
The company has a product return policy for all customers who purchase products through the company.
Customers can return products within 7 (seven) days* after receiving the product.
Depending on the description on the product detail page, the product return period will start from the date the customer receives the status that the product has been delivered to the customer's address.
Customers can check the product return period from the symbol displayed on the product detail page.
(* Referring to the Direct Sales and Direct Marketing Act, B.E. 2545)
Customers can choose from 2 return methods:
"Return the product for a refund" means (1) the customer wants to return the purchased product to the company and (2) wants to receive a refund for the transaction.
"Exchange the product" means (1) the customer wants to return the purchased product to the company and (2) must receive a new product of the same type and model as the customer ordered. The product cannot be exchanged for another category or size. If the customer wants to exchange the product for another category or size Customers must return the product and reorder only.
Conditions for refund and exchange of products
The company will accept the return of products to refund customers and exchange products for customers who order products with the company only in the following cases:
- “Received the wrong product” means the product that the customer receives is not the same as the list that the customer ordered. In the case of returning the product due to receiving the wrong product, the returned product must be in the same condition, the packaging is not opened or torn.
- “The product is opened, torn, or torn” means the product that the customer receives is damaged, with traces of being opened or torn from the packaging that wrapped the product.
- “Broken, swollen product” means the product and the packaging that wrapped the product that the customer receives are swollen, swollen, or broken.
- “Product with quality problems” means the product that the customer receives has different characteristics, taste, smell, and color from the original.
- “Expired product” means the product that the customer receives has passed the warranty date or has expired.
- “Customer changed his mind” means the customer decides to return the product for reasons other than those specified above. The company reserves the right to accept the return of the product / refund / exchange the product because “the customer changed his mind”.
The company will not accept the return or exchange of the product. In the following cases:
– The product has a different shape from when it was reported to the company.
– Products that were not purchased directly from the company.
– Products that have been opened, torn, or used.
– Products that are damaged or damaged due to the customer's return packaging.
– Customers do not notify the request and return the product within 7 days after receiving the product.
– Products that are free gifts or special products with conditions.
Note:
The customer is responsible for the cost of sending the product back to the company, except in cases where the return of the product is due to the company's error, such as sending the wrong product or the product that the customer receives has a different appearance from the normal condition and characteristics of the product that the customer would receive (see sample images).
Please return the product to the company neatly and carefully to ensure that the product is returned in normal condition, not damaged.
Processing period
Customers who wish to return the product for a refund or exchange must notify the request within 7 days from the date of receipt of the product. In the case of requesting a refund, the company will refund the customer within 15 business days from the date of receipt of the customer's request. For product exchange requests, the company will take no more than 30 business days to process (in some cases, it may take longer) from the date the product is received from the customer. To contact the company to file a complaint or inquire about the progress of the process, customers can contact or inquire at 02 021 2999, or email contact@royalthaiherbs.com
Reservation of rights
The company reserves the right to cancel the order and refund all products and services to the customer to resolve any disputes.
The company reserves the right to refuse to return products for a refund, refund or exchange products that do not meet the terms and conditions specified in this return policy.
The company reserves the right to change/improve/amend the terms and conditions of this return policy without prior notice.
2. Refund Policy
Refund Channels
Refund Period
Transfer money to the customer's account
No more than 15 business days from the date of receiving the customer's request.
Note
"Business Day" means Monday - Friday, excluding Saturdays, Sundays and public holidays. The refund period may be longer than the period specified in the above table, depending on the procedures of the Company's and the customer's banks.
Additional Requirements for Refund
The Company may contact the customer and request additional supporting documents to facilitate the refund process. If the customer refuses to provide information about the customer's bank account or provide supporting documents related to the after-sales service request for a refund, the Company reserves the right not to approve the refund process.
3. Product warranty policy
The Company guarantees and warrants that the products sold to consumers through Royal Thai Herb Co., Ltd.
1) are in accordance with the specifications upon delivery,
2) are manufactured in accordance with the principles and methods of good manufacturing practices,
3) are manufactured under a quality assurance system to ensure compliance with the above certifications, and
4) are free from all rights upon delivery.
The Company is committed and determined to be based on the rights of consumers and is ready to act in order to ensure correctness, equality, transparency, and care for every customer, including the selection of products and service procedures that best meet customer needs. In the event of any conflict, the Company will try its best within the scope of its duties and responsibilities to resolve/compensate for those problems.